Girsberger
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Mountain Rescue Technology is our passion for half a century
Mountain Rescue Technology
SERVICE
Warranty Terms, Service, and Support for Girsberger Products
Service for Girsberger Products
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Warranty Terms, Service, and Support for Girsberger Products
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All Girsberger Elektronik products come with a 2-year factory warranty, starting from the purchase date on the dealer's invoice.
The factory warranty does not cover damages caused by accidents, normal use, wear and tear, or improper handling. In the event of a warranty claim, we will either repair or replace the product promptly. Performed warranty services do not extend the warranty period, nor do they initiate a new warranty period.
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If support is needed or if a product shows defects, feel free to contact us anytime, so we can quickly find a solution.
For repairs, please contact us in advance!
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Phone: +41 (0)52 301 35 35
Avalanche Transceiver Service for Cable Cars, Businesses, Organizations, Clubs, and Ski Teams
Devices Covered by Our Avalanche Transceiver Service:
We provide comprehensive LVS service for the following devices:
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Mammut: Pulse, Element, Barryvox S, and Barryvox
Please contact us in advance to discuss the details.
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Services and Conditions
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Each device undergoes a full functionality test according to technical specifications.
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For update-capable devices, the latest firmware will be installed as part of the functionality test.
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For necessary repairs, we will provide you with a detailed cost estimate.
Repair Procedure:
Please send your Avalanche Transceiver device without the carrying system and without batteries, along with the following:
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Your complete address
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Phone number
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Desired service or a detailed error description
Send to:
Girsberger Elektronik AG
Mountain Rescue Technology
Oberdorfstrasse 7
8416 Flaach
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Warranty Terms:
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Avalanche Transceiver manufacturers typically provide a 5-year warranty from the purchase date
(as per the sales receipt). -
In warranty cases, all parts with proven material or manufacturing defects will be replaced free of charge.
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Damages due to improper handling or normal wear and tear are not covered.
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Warranty claims are void for devices that have been opened by the customer or unauthorized third parties, or for devices not used with original or manufacturer-recommended parts and accessories.
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For devices without defects, the functionality test will be charged.
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Warranty services do not extend the warranty period or start a new warranty period.
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Replaced materials are covered by a six-month warranty. Warranty claims can only be processed if the device is sent with the original purchase receipt. Shipping costs are the responsibility of the owner.
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Any further warranty and liability for consequential damages are expressly excluded.
For additional information or assistance, please feel free to contact us.
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Recommendation
We recommend that you send in your device about every 3 years for a complete checkup. In order to make sure that your device may save your life and to prevent any damage, you should remove the batteries for every extended period of no use.